terms & conditions

terms & conditions

Terms & Conditions

1.EDS will not be responsible for any loss or compromise of your account logins or credentials.

2.All campaign results and deliverables will be as agreed upon, and no guarantee on sales or results in general is provided.

3.EDS reserves the right to pause or stop campaigns at any time if deemed necessary.

4.All creatives and new campaign requests will be executed within 48 working hours (Monday to Thursday, 9:00 AM to 6:00 PM).

5.After contract termination, the Google Ads account used for advertising campaigns on Google Search will not be provided to the client.

6.Any service request not explicitly mentioned in the agreed invoice will be considered extra work and charged accordingly.

7.The provided cost is solely for displaying ads; additional charges may apply for video production or banner ad creation.

8.EDS does not promise a specific number of clicks; however, campaigns can be optimized for click-through rates upon request.

9.Emailer design services will be charged an additional AED 500.

10.The validity period of SMS and email campaigns is one year from the date of purchase and cannot be extended.

11.SMS sender ID validity is for one year, and renewal will incur additional charges.

12.EDS is responsible for executing campaigns, but response rates depend on various factors, and results are not guaranteed.

13.The duration of any required photo/video shoot is maximum from 10 AM to 5 PM; extra charges apply for extended time.

14.The client is responsible for providing account access for social media handles.

15.Campaign reports will be shared within 48 hours from the completed campaign date.

16.Terms and conditions are subject to change as per the policies of social media platforms.

17.100% advance payment is required before the start of the campaign, which is non-refundable once made.

18.Artwork must be provided a minimum of 10 days in advance of the campaign starting date.

19.Any authority approval required is the sole responsibility of the client.

20.All proposals are valid for 10 working days.Any proposal & document’s are subject to Privacy (https://eds.ae/privacy-policy/) & Terms and conditions (https://eds.ae/terms-conditions/)

1.Availability: All radio inventories are subject to availability and are served on a first-come, first-serve basis.

2.Payment Terms: A signed contract and a 25% non-refundable advance are required as a booking fee. The remaining 75% must be paid before the start of the campaign.

3.Campaign Confirmation: Once a radio campaign is confirmed, it cannot be canceled or transferred to another party.

4.Voice Recording: A voice recording must be provided a minimum of 10 days in advance of the campaign start date.

5.Pricing: All prices exclude 5% Value Added Tax (VAT). No refunds will be given once payment is made.

6.Approval: All campaigns are subject to relevant authority approval and are the sole responsibility of the client.

7.Drive Times: Morning drive is from 6 am to 10 am, and evening drive is from 4 pm to 9 pm.

8.Run of Schedule (ROS): Airing times for commercials are at the discretion of the radio station.

9.Professional Voice Recording: Charged at AED 3,000 per 30-second recording. Any script changes will incur an additional AED 3,000.

10.Ad Length: The standard ad length is 30 seconds.

11.Competition Gifts: The client is responsible for providing any competition gifts one week before the campaign start date.

12.Scheduling: Selected times are approximate and may be adjusted by the radio station.

13.Rescheduling: Schedule changes due to unforeseen events or non-scheduled holidays will result in ad rescheduling, confirmed accordingly.

14.Proposal Validity: All proposals are valid for 10 working days.

15.Any proposal & document’s are subject to Privacy (https://eds.ae/privacy-policy/) & Terms and conditions (https://eds.ae/terms-conditions/)

1.All locations/inventories are subject to availability, System is served on a First Come First Serve basis.

2.Payment terms: We require the signed contract and 25% advance (Non-Refundable) as the booking fee & remaining 75%  to be paid before the start of the campaign.

3.Once any Outdoor, Radio, PR and any other Media is booked and locations are confirmed, the same cannot be canceled or sold to some one else.

4.We require the artwork a minimum of 10 Days, in advance from the campaign starting date.

5.As per Municipality, we need 50% Arabic and 50% English, with Arabic on Top of English or right-side Arabic & left-side English.

6.All prices are exclusive of 5% Value Added Tax (VAT). No refunds will be entertained once paid.

7.Artwork’s are subject to DM, RTA, Mall or any other relevant authority approval, Any other approvals i.e Rera/Vara/MOH and other’s are the sole responsibility of the client.

8.RTA Taxi Approval charges for a single image/per product is AED 1,800.

9.DM Fee: AED 520 per visual/message; final fees can be confirmed after receiving the final artwork.

10.Each campaign upload fee will be applicable for all Digital Campaign, any changes in between of the campaign will have additional upload fee.

11.All proposal’s are valid for 10 working days.

12.Any proposal & document’s are subject to Privacy (https://eds.ae/privacy-policy/) & Terms and conditions (https://eds.ae/terms-conditions/)

FLYER DISTRIBUTION

1.All campaign results and deliverables will be as agreed upon, and no guarantee on sales or results in general is provided.

2.EDS reserves the right to pause or stop campaigns at any time if deemed necessary.

3.Printed Flyer should be delivered to us before 48hrs for distribution.

4.Distribution Schedule will done as per the availability of the team.

5.Distribution will be done door to door wherever possible (Buildings where security objection will be kept in counters only).

6.Distribution Time can be arranged according to clients wish for any specified promotion activities.

7.Distribution Report will be shared as format of Proof images after completion of distribution between 2 to 4 days.

8.Printing of Flyers will be additional cost as per the quantity and specs.

9.EDS is responsible for executing campaigns, but response rates depend on various factors, and results are not guaranteed.

10.Terms and conditions are subject to change as per the policies of social media platforms.

11.100% advance payment is required before the start of the campaign, which is non-refundable once paid.

12.Artwork must be provided a minimum of 10 days in advance of the campaign starting date.

13.Any authority approval required is the sole responsibility of the client.

14.All proposals are valid for 10 working days.Any proposal & document’s are subject to Privacy (https://eds.ae/privacy-policy/) & Terms and conditions (https://eds.ae/terms-conditions/)

DOOR HANGER DISTRIBUTION

1.All campaign results and deliverables will be as agreed upon, and no guarantee on sales or results in general is provided.

2.EDS reserves the right to pause or stop campaigns at any time if deemed necessary.

3.Door Hanger Distribution will be scheduled by end of every month.

4.Door Hanger cost includes building management approval cost, printing and distribution.

5.Client should share the artwork 15 days before the distribution.

6.Client to provide the artwork in the specifications mentioned overleaf.

7.The above rate is for a SINGLE ARTWORK ONLY, across all areas. If multiple artworks are required additional charges will apply.

8.Distribution Report will be shared as format of Proof images after completion of distribution between 2 to 4 days.

9.EDS is responsible for executing campaigns, but response rates depend on various factors, and results are not guaranteed.

10.Terms and conditions are subject to change as per the policies of social media platforms.

11.100% advance payment is required before the start of the campaign, which is non-refundable once paid.

12.Any authority approval required is the sole responsibility of the client.

13.All proposals are valid for 10 working days.Any proposal & document’s are subject to Privacy (https://eds.ae/privacy-policy/) & Terms and conditions (https://eds.ae/terms-conditions/)

  1. A detailed discussion is required to provide an accurate cost estimation based on the requirements.
  2. Any changes or additional features requested after the project starts will incur extra charges.
  3. Adding additional languages costs 50% more than the main language.
  4. Clients must provide all images, text, and logos. If EDS sources images from Google, they are not responsible for any copyright issues.
  5. Clients can provide translations. If EDS does it, costs will be reimbursed. If translations are not provided, Google Translate will be used, and no further changes will be made.
  6. EDS will add sample data or up to 10 products. The client is responsible for adding the rest, with training provided by EDS.
  7. EDS will hand over the website upon completion. They will make the site live only if the hosting is normal and not complicated. Clients must resolve any hosting issues with their provider or IT team.
  8. Websites will be developed in WordPress unless stated otherwise. Customization in WordPress will be limited. For full customization, a custom website plan and separate quotation are required.
  9. Any paid plugins or themes are charged separately and must be paid for by the client, especially for recurring payments.
  10. EDS will provide up to three homepage design concepts with up to two additional options based on feedback. Extra options or major changes will be charged.
  11. The project will be completed within the agreed timeframe. Delays caused by the client will incur a 25% charge on top of the total project cost if the delay exceeds one month.
  12. The final website will be handed over after the final payment is made. The website footer must display “powered by EDS,” which the client cannot remove.
  13. Payment is structured as 50% in advance, 25% upon design approval, and 25% upon project completion, unless otherwise specified.
  14. Hosting and domain registration costs are not included in the web development cost and will be billed separately.
  15. All proposal’s are valid for 10 working days.
  16. Any proposal & document’s are subject to Privacy (https://eds.ae/privacy-policy/) & Terms and conditions (https://eds.ae/terms-conditions/)

17.Any approval from the relevant authorities is the sole responsibility of the client.

18.EDS can help you with the advertising & marketing plan at an additional fee.

19.SEO for the website is not a part of website development, we can offer the same at an additional fee.

20.These terms ensure that the client is aware of their responsibilities and the scope of services provided by EDS, including any additional costs that may arise during the project.

1.Warranty Coverage: Covers defects in materials and workmanship under normal use for LED screen components like LED modules, driver boards, power supplies, and control systems. Access to the screen should be sole responsibility of the client, in case EDS has to supply the same, it will be chargeable.

2.Duration: One year from the date of purchase, unless otherwise specified. Its advisable that AMC is signed to ensure the continuity of the service.

3.Exclusions: Damage from misuse, abuse, accidents, unauthorized modifications, excess heat or electric short circuit, acts of nature, or use outside of intended purpose/specifications. Normal wear and tear, including cosmetic damage, is excluded.

4.Warranty Service: Buyer must contact seller with proof of purchase. Minor repairs will be completed within 24-48 hours, otherwise, the completion time will be notified.

5.Modification: Seller reserves the right to modify, amend, or terminate the warranty without prior notice.

6.Safety Precautions: Monitor weather forecasts, implement shutdown procedures during adverse weather, cover or protect screens from elements, perform regular maintenance, and develop an emergency response plan.

7.Any proposal & document’s are subject to Privacy (https://eds.ae/privacy-policy/) & Terms and conditions (https://eds.ae/terms-conditions/)

1.Prior to project initiation, please communicate any specific requirements and confirm their inclusion in the project. Sample references related to the scope of work should be shared before accepting the quotation.

2.Clients are responsible for providing the script for all types of video productions.

3.Any alterations to the scope of work after production commencement will not be accepted. Additional shoots will be charged separately.

4.Photoshoot & Video shoots are done between 10 AM Until 5 PM, beyond this time additional charges will be applicable.

5.For Drone Shoot necessary approval s should be taken by Client.

6.Max of 30 pics will be shot during a day.

7.Video duration will be max 60 seconds with music in the background if required, however voice over charges will be billed extra based on actual billing from the Studio.

8.Stock Images and Videos should be provided from Clients, however if extra images and video needs to be purchased from ShutterStock, the same will be billed on actuals.

9.It is advisable to inform all the relevant staff/authorities to be present at the time of shoot & Interviews.

10.Client should arrange for parking and any access required for the shoot purpose.

11.Timelines and deadlines are contingent upon the scope of work and will be specified in the proposal.

12.Clients are required to supply high-quality supporting assets (such as logos, fonts, and pictures) for the production.

13.One revision will be provided after project delivery. Revisions must be requested collectively in one instance. The deadline for revisions is subject to the availability of the editing suite. Additional revisions may incur separate charges.

14.Clients must obtain necessary location permissions for media production projects (if applicable).

15.Custom recording demos for IVR or voice-over services will be provided only after the order is placed. We grant full broadcast rights for recording-related projects. Clients must provide the script for the recording.

16.Recording artist availability is contingent upon their schedules. Please confirm availability before proceeding with repeated recording projects. Any corrections or changes must be communicated within 4 days. Recording will be considered closed after 4 days from the order delivery. EDS will not responsible for any post-closure adjustments.

17.Payments are to be made 100% in advance. Clients must remit the entire amount before the project commences. Payments are non-refundable.

18.Media proposal validity is only for 20 working days.

19.Any proposal & document’s are subject to Privacy (https://eds.ae/privacy-policy/) & Terms and conditions (https://eds.ae/terms-conditions/)

Availability: Press releases are available on a first-come, first-serve basis.

Payment Terms:

  1. A signed contract and a 25% non-refundable advance are required for booking.
  2. The remaining 75% must be paid before the campaign starts.
  3. Campaign Confirmation: Once confirmed, press release campaigns cannot be canceled or transferred.

PR Content:

  1. Content should be 300-500 words.
  2. Must be provided at least 7 days before the publishing date.
  3. Requires approval from editors before publishing.
  4. Client is responsible for content authenticity; EDS will not be liable for legal action.
  5. Sponsored/Partner Content: Some publications may include this.

PR Content Writing Cost: AED 1,500 for up to 500 words, Additional 500 words cost AED 2,000 extra., Costs may change per editorial policy.

Pricing:

  1. All prices exclude 5% VAT.
  2. No refunds after payment.
  3. Approval: Client is responsible for obtaining relevant authority approval.

Rescheduling: Schedule changes due to unforeseen events or non-scheduled holidays will result in rescheduling.

Usually Press Release is published in online/digital version only, unless specified.

Proposal Validity: Proposals are valid for 10 working days.

Any proposal & document’s are subject to Privacy (https://eds.ae/privacy-policy/) & Terms and conditions (https://eds.ae/terms-conditions/)

Email Marketing

  1. Validity Period of Emails Campaigns is One Year from the date of purchase and cannot be extended.
  2. Schedule for the Email campaign should be given two days before the campaign dates
  3. Campaign should be minimum of 25000 Emails per batch.
  4. Emailer design services will be charged an additional AED 500.
  5. All creatives and new campaign requests will be executed within 48 working hours (Monday to Thursday, 9:00 AM to 6:00 PM).
  6. Report has been shared after 48 hrs. of the campaign; it includes total number of Emails sent, delivered, undelivered, open and click rate.
  7. Any service request not explicitly mentioned in the agreed invoice will be considered extra work and charged accordingly.
  8. 100% advance payment is required before the start of the campaign, which is non-refundable once made.

SMS Marketing

  1. The validity period of SMS campaigns is one year from the date of purchase and cannot be extended.
  2. SMS sender ID validity is for one year, and renewal will incur additional charges.
  3. SMS Messages to Etisalat & DU users are sent with Header Name (11 characters including spaces & AD-) i.e (AD-Name), however we need to apply the same to Etisalat/DU with client NOC letter along with trade license copy. AED 250 Annual charges for the same to be paid extra.
  4. One English SMS can have maximum 160 Characters including spaces and STOP5258. However long messages can be sent using extra SMS Credit.
  5. One Arabic SMS can have maximum 70 Characters including spaces and STOP5258. However long messages can be sent using extra SMS Credit.
  6. Campaign should be minimum of 2500 SMS per batch.
  7. Campaign reports will be shared within 48 hours from the completed campaign date; it includes total number of messages sent, delivered & undelivered.
  8. Any service request not explicitly mentioned in the agreed invoice will be considered extra work and charged accordingly.
  9. 100% advance payment is required before the start of the campaign, which is non-refundable once made.

WhatsApp Marketing

  1. The validity period of SMS campaigns is one year from the date of purchase and cannot be extended.
  2. Maximum text allowed in English/Arabic WhatsApp message is 3000 characters including spaces
  3. In case of Image messages, image should be in JPG format and file size should be within 1MB.
  4. Recommended size for the image if 600×400 Pixels.
  5. In case of Image + Text messages, image should be in JPG format and file size should be within 1MB and Text character limitation is 250 Characters, It consumes 2 Credits.
  6. In case of Video Messages, video should be in Mp4 format and file size should be within 1.4MB, It consumes 2 Credits.
  7. In case of Video + Text Messages, video should be in Mp4 format and file size should be within 1.4MB and Text character limitation is 250 Characters, It consumes 3 Credits.
  8. If the message contains both image and text, each message will consume 2 WhatsApp credits.
  9. Delivery may get delayed in case of high traffic (maximum of 48 hours in extreme conditions)
  10. WhatsApp message comes from International mobile number, hence Custom ID/Name is not possible.
  11. Campaign reports will be shared within 48 hours from the completed campaign date; it includes total number of messages sent, delivered, undelivered & read receipts.
  12. 100% advance payment is required before the start of the campaign, which is non-refundable once made.

All proposals are valid for 10 working days. Any proposal & document’s are subject to Privacy (https://eds.ae/privacy-policy/) & Terms and conditions (https://eds.ae/terms-conditions/)